Privacy Policy
Effective Date: 05/02/2026
NanoVault (“we”, “our”, or “us”) operates the NanoVault mobile application and website (https://nanovaultlb.com). This Privacy Policy explains how we collect, use, and protect your information when you use our services.
By using the NanoVault app or website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Personal Information
When using our website or app, we may collect personal information such as:
- Name
- Email address
- Phone number
- Shipping and billing address
This information is collected only when you voluntarily provide it, such as when placing an order or contacting us.
b. Order & Transaction Information
As an e-commerce platform selling solar inverter electronic parts and tools, we collect:
- Order details
- Purchased products
- Payment-related information (processed securely via third-party payment providers)
NanoVault does not store your full payment card details.
c. Device & Usage Information
We may collect non-personal information including:
- Device type and operating system
- App usage data (pages viewed, interactions)
- Crash and performance data
This helps us improve app stability and user experience.
2. Push Notifications
NanoVault uses push notifications to:
- Inform users about order updates
- Share product news and important announcements
We use OneSignal as a third-party notification service.
You may disable notifications at any time through your device settings.
3. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Communicate with customers
- Improve our products and services
- Provide customer support
- Send important updates and notifications
We do not sell or rent your personal information to third parties.
4. Third-Party Services
We may use trusted third-party services to operate our app and website, including:
- Payment processors
- Push notification providers (e.g., OneSignal)
- Hosting and analytics services
These third parties are obligated to protect your information and use it only for providing their services.
5. Data Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for notifications
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
NanoVault does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us and we will remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
NanoVault
Website: https://nanovaultlb.com
Email: info@nanovaultlb.com